01
Scope
Users may raise grievances concerning privacy, personal-data processing, website content, property listings, customer service, marketing communications, suspected fraud or other website-related matters.
Grievance Redressal
This policy explains how users may raise, track, and resolve grievances concerning Prop Metaverse services on www.propmetaverse.com.
Effective: Oct 2024
02
Contact Channels
General Support
Inquiries, technical login assistance, account access, and listing clarifications.
support@propmetaverse.comPrivacy Desk
Data handling questions, consent adjustments, cookie configurations, and notices.
privacy@propmetaverse.comGrievance Officer
Statutory grievances, unresolved disputes, legal notices, and compliance escalations.
grievance@propmetaverse.com03
Grievance Officer
Designation & Role
Name
Operating Entity
Prop Metaverse Private Limited
Corporate Identity: CIN U70109PN2023PTC225012
Statutory Jurisdiction
Pune / Mumbai, Maharashtra, India
Physical Postal Address
Grievance Redressal Secretariat, Prop Metaverse Private Limited, Sr. No. 2/1/4B & 12/9/2, A1-G1, SRK Solus, Marunji, Pune – 411057, Maharashtra, India.
Dedicated Communications
04
Request Information
The requester should provide sufficient information to identify and investigate the issue. Prop Metaverse may request reasonable identity verification before acting on a privacy or account-related request.
05
Data Rights Requests
Subject to applicable law and commencement provisions, requests may concern access, correction, completion, updating, erasure, withdrawal of consent, grievance redressal or nomination.
06
Internal Logging
Grievances and data-rights requests should be logged, assigned, tracked to closure and documented together with the action taken.
07
External Remedies
Nothing in this procedure prevents a person from approaching a competent regulator, statutory authority, consumer commission or court where legally entitled to do so.
Have a compliance query or legal grievance?
Our legal cell processes all formal inquiries within 48 business hours.